Orders

Articles to address our orders and procedures

Why is there more than one credit card transaction for my order?
Every time you place an order with us our system does something called a credit card authorization.  Credit card authorizations are a standard way of settin...
Mon, 24 Apr, 2017 at 3:59 PM
Why does my order show up as a recurring charge on my bank statement?
800-CEO-READ's web site never stores your credit card information.  When we authorize your credit card, the information is sent securely to our credit c...
Mon, 24 Apr, 2017 at 3:54 PM
Our online order guarantee
We guarantee your satisfaction. You can return any book within 90 days after receipt for any (or no) reason. The only exception is those books specifically ...
Mon, 10 Sep, 2018 at 9:48 AM
Do you match competitor prices?
We take pride in our history of fair and consistent pricing. We offer a 20% discount on all trade titles.  Most titles have additional volume discounts st...
Mon, 10 Sep, 2018 at 9:49 AM
What is your price guarantee?
We consider our website price our quote to you. On the occasion that the publisher has changed the list price or a new edition has been issued to the book y...
Mon, 10 Sep, 2018 at 9:49 AM
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, purchase orders, and direct billing.  Direct billing is only available as a payment method if you p...
Mon, 10 Sep, 2018 at 9:50 AM
Do you charge any tax?
We are required by law to charge sales tax in the state of Wisconsin. For other states, we do not charge any sales tax. 
Mon, 10 Sep, 2018 at 9:51 AM
How is my credit card number protected?
Shopping at 800-CEO-READ is secure. Every credit card purchase is protected with SSL using 2048-bit encryption. Information sent to and from our site is enc...
Mon, 10 Sep, 2018 at 9:51 AM
If there are difficulties with my online order, how will I be notified?
You will receive an e-mail regarding any difficulties with your order within 24 hours of our receipt of your order. Because your company's personal rep...
Mon, 10 Sep, 2018 at 9:51 AM
My Believe Bigger shipment is going to the wrong place!
UPDATE - As of 11:55am Central Time on 3/22, All customers who ordered the 25 copy bundle should see the correct tracking information on their order status ...
Thu, 22 Mar, 2018 at 11:56 AM